Hotel services

Room’s cancellation or amendments for booking- Over booked policy

Guests’ cancellations or amendments and No show

Cancellations, amendments for bookings can be made by contacting our reservations team on : (84-4) 37581616 or fax : 04-3758099 or email : hoadaohotel713@gmail.com or duonglan979@gmail.com

If a guaranteed reservation is cancelled at any time up or illegal Guests shall implement properly the following regulations:

Walk-in

There is no charge and any deposit paid will be returned, if a guaranteed reservation is cancelled before 48 hours of arrival day
Cancellation before 24 hours of arrival date to be charged 50 % of the whole deposit money
No- show or cancellation within 24 hours before check- in time to be charged 100 % of the whole deposit money

Delegation
FIT1 (from 1 room to 10 rooms)

5 days before guest check-in : there is no charge and any deposit paid will be returned
72h before guest check-in : charge of the room rate per night of total room (s) charge
Within 72h before guest check-in or no-show : Charge at 100% of total room (s) charge will be applied

FIT2 (from 10 rooms)

10 days before guest check-in : No charge
7 days before guest check-in : Charge of the room rate per night of total room (s) charge
Within 5 days or no-show: Charge at 100% of total room (s) charge will be applied or Charge 100% of deposit

Shorten in real time over the reservation without notice by email or fax 1-2 days before arrival will be charged extra at a real night
In some cases, guests are not requested for paying deposits and report directly to the booking confirmation.

Other service ‘s cancellatiion

1. For walk- in :
- Cancelling before 24 hours : No charge
- Cancelling after 24 hours : Charge 100% of deposit
2. For delegation:
- Cancelling before 48 hours : No charge
- Cancelling before 48 hours : Charge 100% of deposit

Responsibility of over booked accomodation:

If the Hotel cancels before 2pm local time on the scheduled day of arrival, the Hotel's liability to the Client will be no greater than the amount paid by the client in respect of any booking.
If the Hotel cancels after 2pm local time on the day of arrival, the Hotel's liability will be limited to the charge for one night's accommodation. If possible, the Hotel will find alternative accommodation for the Client (same hotel or better hotel ) in the event that the Hotel is unable to accommodate the Client and provide transportation to and from the HOA DAO Hotel as reasonable.

Liability in case of force majeure:

In the event of a natural disaster, the hotel is not responsible for the provision of accommodation, meals, laundry, transportation and other services for hotel guests. The hotel will try to do everything possible to help customers.
Customers do not have to pay compensation in cases of force majeure such as earthquakes, floods, the airline's fault, but they must be certified.

Booking conditions

Reservations – Guarantee/Deposit

Guarantee payment policy

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